Returns are free of charge.

Exchanges and returns are possible via our return address. You can return your online purchase for FREE within 14 days. We will certainly help you with this so that everything goes without much hassle.
The following conditions apply to the exchange and return of internet orders:
– Within 14 days from 1 day after receiving the order.
– Preferably with a fully completed return form. This form will be sent to you by e-mail, send an e-mail to: [email protected]
– The article is complete, not used, worn or damaged, if reasonably possible.
– The original tags and labels are still attached to the article, if reasonably possible.

RETURN FORM

To save unnecessary paper and keep administration clearer please obtain the return form by sending an email to: [email protected] . We will also send the return shipping label with this. We aim to facilitate this for you as soon as possible.
Once you have followed the instructions, you can proceed to the next step: return.

RETURNING TO RETURN ADDRESS

When you hand in your return at a post office, you will receive a proof of posting. Always keep this, as we may ask for it. This is your proof that you have returned something.

COMPLAINTS ABOUT ARTICLES

If you have received an incorrect or damaged article, we kindly ask you to report this to our customer service department within 3 working days. Wrongly sent or damaged items can be returned to our return address. In this case, we will refund the shipping costs incurred afterwards. Please note! This only applies to misdirected or damaged items.
Do you have another complaint? Then please contact us. We always try to deal with your complaint as quickly as possible.

BACK PAYMENT

Any refunds will take place within 10 working days. If you have not received a refund after 10 working days, please feel free to contact us.

DISCLAIMER

Returns are at the buyer’s risk. This means that Flowter is not liable for damaged or lost returned items. Therefore, always ask for a 3S number or tracking code at the post office and keep it safe.